Sony Xperia 1 II 5G XQ-AT52 Dual Sim 256GB White (8GB RAM)

Taxes and Compatibility
Eleanor Posted on Sun Nov 29, 2020 11:56 PM	I would like to confirm if the phone will be compatible with docomo carrier, and the event if it doesn't am I able to refund the phone back? I live in Japan, will I be charged extra tax by immigrations when the phone arrives? How safe is it without shipping protection?
Etoren Support Staff Posted on Mon Nov 30, 2020 05:36 PM	Hi, thank you for your enquiry! As for your queries: 1. The Sony Xperia 1 II 5G XQ-AT52 Dual Sim 256GB White (8GB RAM) is indeed compatible with Docomo carrier. Regarding our refund/return policy, kindly refer to https://www.etoren.com/pages/refund-policies. 2. There will be no additional tax chargeable to you upon receiving the parcel. 3. The optional Shipping protection we offer, covers lost parcel or damaged item by re-sending the parcel upon confirmation by shipping company, except under below reasons of failed delivery: A. No valid proof provided by shipping company B. Held by or lost in custom during custom clearance C. Delivery to wrong address due to wrong address provided by customer D. Recipient is uncontactable by shipping company E. Refused Delivery by recipient F. Recipient not available at delivery address Thank you so much.