Order Cancellation

What if I want to cancel my order after placing and paying for an order?

You can cancel items or orders that haven't entered the shipping process by visiting the Order section in Your Account. Please Log in to "My Account" and go to Order History  page. There will be cancel button available for the order. Order cancel will be processed after you clicked the cancel button and you will receive cancellation confirmation email.  You can also confirm that the order was cancelled by checking Order Status in in Order History. Status will show  "Cancelled" once order has been successfully cancelled.


Please note that the cancel button will be disabled once the order has entered the shipping process . In this case, you will not be able to cancel your order anymore.


What happens if I changed my mind after product has been dispatched and choose not accept the delivery when it reaches my door?

Cancellation is not possible as we cannot stop the shipment to you and it will be delivered to you. If you still decide to cancel the order or not accept the delivery at your door, we will apply the policy for "Change of Mind" under our Return policies. 

In the event that the shipping company is not able to deliver successfully in 7 working days for any reason, it will be shipped back to us. In this case, we will also treat these cases as "Change of Mind" in our return policies. 

For the details, please check Return Change of Mind.